Posts Tagged ‘ comcast

My comcast cancellation call

So I called comcast to cancel my cable internet service today, and the conversation went something like this:

comcast: Hi, how can I assist you today?
me: Hi, I’d like to cancel my internet service.
comcast: May I ask the reason?
me: I’m switching to FIOS.
comcast: Why do you want to do that?
me: Faster speeds.
comcast: You know, we have pretty fast speeds available too.
me: I’m pretty sure I have the fastest already.
comcast: What city are you in?
me: Ashburn
comcast: One moment…. Yes, I see you have 16/2. You do know that you are getting a discounted rate on this service? You pay $56/mo, normally it’s $62/mo.
me: All the more reason to switch.
comcast: So there’s nothing we can do to keep you?
me: No. I’ve already switched.
comcast: Okay. You just need to return your router within 5 days.
me: Thanks. Have a nice day.